Customer service

Prices: All prices quoted on the website include VAT and exclusive shipping.

 

Shipping costs:

For regular shipping within the Netherlands, you only pay € 4.95 shipping costs and when you spend € 75 this is already free!

If you want to swap your item, we will charge the shipping fee for our first payment (not the return fee). From a possible second exchange, the shipping fee is € 4.95 per shipment (ie the third order) for your account.

If you return your order, the shipping fee will be at € 4.95 of the original order for your account.

 

 

Payment options: In the webshop you can choose payment via iDeal, a bank transfer, PayPal, AfterPay, Billink, Visa / MasterCard or under cash. For iDeal payments, we do not charge any additional costs.

Payment by bank transfer must be made by Biggymans Clothing, mentioning ORD0 ......
Rabobank
IBAN: NL86RABO0304404101
BIC: RABONL2U

AfterPay: Paying after AfterPay gives you the opportunity to pay your order after delivery of the goods. Note, AfterPay manages this service. Payment must be made to AfterPay within 14 days of invoice date. With a first order via AfterPay you can order up to a maximum of € 150, -. If you ordered more than once after AfterPay, you can order up to € 400, -. For this service, € 0.95 administration fee will be charged per order.

Billink: You can place an order that you only have to pay after delivery of the ordered products. On the checkout page, choose the payment option 'Billink'.

For payment by 'Postpay' we need information that we do not require from you for other payment options. This information is only used by our payment partner Billink to verify that your "Postpay" request is accepted. Upon acceptance, we will process your order immediately and we will ship it to you according to the stated delivery times.

You will receive Billink an invoice. The invoice must be delivered to Billink within two weeks of receipt of your order.

Credit Card: Payment by credit card (Visa or MasterCard) gives you a 14-day return. Returns must be returned in original condition. On our "Shipping & Returns" page you can sign up for a return. For online payments by credit card we calculate 3% on the total amount per order

* All credit card payments run through Mollie payment service and will also be checked by this company.

* Credit card payments are subject to a 14-day return policy. Returns must be returned in original condition and return form. Look for the procedure on our Shipping & Returns page.

* For online payments by credit card we calculate 3% of the total amount per order.

* For further details, see the " Terms and Conditions " on our website.

 

POST.NL: Clothing items that are in stock with us and ordered for 15 hours will be sent by us the same day. When ordering after 15 hours, this will usually be delivered to you by Post.nl within 2 to 3 business days. If items are out of stock, delivery time is 5 to 10 business days.

 

Return: If you want to return an item, we will send you an email within 10 working days indicating which item you want to return and for any reason. After confirmation from our side, you can return the item. Shipping costs for returning an item are for your own account, unless agreed otherwise in writing. Always add the return form to your return, with the reason for returning and what your wishes are. Upon receipt of your return we will contact you. For more information, see our Shipping & Returns page.

 

Return Address: (also shopping address):

Biggymans Clothing
Europalaan 935
1363BM Almere gate / Tel: 0368410310

For discounted prices, we can not return any money. Instead, you will receive a value code via email. These can be reused at your next order.

Outlet items are not returned, they may be exchanged (if other sizes of the same product are), but shipping and shipping costs are for the buyer!

Exchange an item for another size or for another item of clothing can of course also. Please indicate this on the forwarded return form.

 

 

Other: For all other terms, please refer to the terms and conditions.
Do you have another question? Then contact us. If you have any complaints about us, you can contact Qshop or with disputes committee via the ODR website .

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